---
description: >-
  Crypto.com is the best place to buy, sell, store, send and track Bitcoin,
  Ethereum, and 250+ altcoins. Securely buy and sell crypto
---

# Crypto.com: Login to Buy, Sell, Store, Send and Track-Official Site®



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## Crypto.com Login | Sign in Crypto.com | Crypto Log in issues <a href="#h.2z0oyw7x23nx_l" id="h.2z0oyw7x23nx_l"></a>

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You invested in cryptocurrency and now you're locked out of your Crypto.com account. Panic sets in as you frantically try to log in with no success. Don't worry, you're not alone. Log in issues are common and often easy to resolve. Take a deep breath, remain calm. We're here to walk you through the steps to get you back into your account as quickly and painlessly as possible.

Crypto.com is a popular crypto exchange, but with more than 10 million users, technical difficulties are inevitable. Their support team works around the clock to address issues, but many problems can be easily solved on your end. We'll start with the basics like double checking your login details are correct and your 2-factor authentication method is working properly. If that doesn't do the trick, try clearing your browser's cache and cookies which can sometimes interfere with logging in. Still locked out? Don't panic, we have more solutions.

Stick with us and you'll be back trading cryptocurrency on Crypto.com before you know it. Take action now and you'll minimize downtime so you can get back to growing your portfolio and achieving your financial goals. The key is staying calm and methodical - we'll guide you through this step-by-step. Let's get started!

### Common Crypto.com Login Issues and Error Messages <a href="#h.vdpueo290p1c_l" id="h.vdpueo290p1c_l"></a>

As an investor using Crypto.com, you've likely encountered login issues at some point that prevented access to your account. Not to worry, here are some of the common problems and how to resolve them:

1. Invalid username or password - Double check that you're entering the correct email address and password. If still not working,reset your password through the "Forgot password" link.
2. Two-factor authentication errors - If you have two-factor authentication enabled, ensure your authenticator app is synchronized properly and generating valid codes. You may need to disable two-factor authentication temporarily to log in.
3. Account lockouts - Entering an incorrect password multiple times can lock your account for security reasons. Wait 30 minutes and try again with the proper login credentials. If still locked out after a few attempts, contact Crypto.com support.
4. Device not recognized - Crypto.com may block logins from unrecognized devices for safety. You'll need to verify the new device through email or two-factor authentication before accessing your account.
5. Connectivity issues - Problems with your Internet connection can prevent logging in. Try using a different network or device to confirm there are no issues with the Crypto.com website or app itself.

By following these troubleshooting steps, you should be able to resolve most common Crypto.com login problems. However, if you continue

facing issues or have other concerns, do reach out to their support team for help gaining access to your account again. With the right

security practices in place, logging in and managing your Crypto.com account can be smooth sailing.

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### How to Reset Your Crypto.com Login Password <a href="#h.6slgscaiuqkp_l" id="h.6slgscaiuqkp_l"></a>

If you can’t access your Crypto.com account due to login issues, don’t panic. Resetting your password is often an easy fix. Here are the steps to reset your Crypto.com login password:

1. Go to crypto.com and click “Forgot password” under the login fields.
2. Enter your email address associated with your Crypto.com account and click “Reset password”. A password reset link will be emailed to you.
3. Check your email inbox for an email from Crypto.com with the subject “Reset your Crypto.com password”. If you don’t see the email in your inbox, also check your spam or junk folder.
4. Click the link in the email to reset your password. Enter and confirm your new password, which must be between 8 to 20 characters in length. For security, use a combination of letters, numbers and symbols.
5. Your new Crypto.com password is now set. You can use it to log in to your account. Be sure to store it in a secure password manager.

If resetting your password does not work or you have other login issues, you may need to contact Crypto.com support. They are available 24/7 via chat on their website or mobile app to help resolve any problems accessing your account. With the right security steps taken, you’ll be back to buying, selling and trading crypto in no time!

Does this revised section on how to reset your Crypto.com login password help provide a solution to your issues accessing your account? Let me know if you have any other questions. I’m happy to help in any way I can.

### Two-Factor Authentication Not Working? Here's How to Fix It <a href="#h.t6ynvb68fye9_l" id="h.t6ynvb68fye9_l"></a>

#### Try Logging In Again <a href="#h.6eek32ue5xfw_l" id="h.6eek32ue5xfw_l"></a>

Sometimes there are temporary issues with Crypto.com’s servers that can prevent two-factor authentication from working properly. The first thing to try is simply logging in again. Close the Crypto.com app completely and re-open it. Enter your email address or username and password, then try entering the two-factor authentication code again or approving the login via your authenticator app. This refreshes your connection to Crypto.com’s servers and often fixes any temporary issues.

#### Check Your Authenticator App <a href="#h.ne0nmrjqddwt_l" id="h.ne0nmrjqddwt_l"></a>

If logging in again doesn’t work, open your authenticator app to make sure the time is synced correctly. Out-of-sync time can sometimes cause two-factor codes to not work. In the authenticator app, look for an option like “Sync time” or “Refresh codes” to update the time and generate new two-factor codes. Try entering the new code when logging into Crypto.com.

### Disable Two-Factor Authentication Temporarily <a href="#h.e5xiv2ti0z8z_l" id="h.e5xiv2ti0z8z_l"></a>

As a last resort, you may need to disable two-factor authentication on your Crypto.com account temporarily so you can log in. To do this:

1. Visit crypto.com/us/login on your web browser and enter your email/username and password.
2. On the two-factor authentication page, select “I cannot access my authenticator device”.
3. An email will be sent to your verified email address with a link to disable two-factor authentication. Click the link in the email.
4. Two-factor authentication will now be disabled on your account. You can log in with just your password.
5. Once logged in, re-enable two-factor authentication on your account right away under the Security page to keep your account secure. Be sure to set it up with a new authenticator app to avoid the same issue happening again.

Following these steps should help you fix issues with two-factor authentication on Crypto.com and log into your account again. Reach out to Crypto.com's support team if you continue to face problems logging in after trying these solutions.

### Account Locked Out? How to Unlock Your Crypto.com Account <a href="#h.m592oj94c30w_l" id="h.m592oj94c30w_l"></a>

Sometimes Crypto.com users find themselves locked out of their account, unable to log in for various reasons. If this happens to you, don’t panic. Here are the steps to unlock your Crypto.com account and regain access.

#### Reset Your Password <a href="#h.fb16xas9s4io_l" id="h.fb16xas9s4io_l"></a>

The most common reason for being locked out of your Crypto.com account is forgetting your password. To reset your password and unlock your account:

1. Go to crypto.com/us/reset-password and enter your email address.
2. Check your email for a password reset link. Click the link to continue.
3. Create a new strong password with at least 8 characters, including upper and lowercase letters, numbers, and symbols.
4. Use your new password to log in to your Crypto.com account. Your account should now be unlocked.

#### Verify Your Identity <a href="#h.4isnsr1tyiu6_l" id="h.4isnsr1tyiu6_l"></a>

If resetting your password does not unlock your account, Crypto.com may have locked it due to suspicious activity to protect your funds. You will need to verify your identity to unlock the account.

* Log in to your Crypto.com account and look for an "Account Locked" message with instructions for verifying your identity.
* Follow the instructions to submit identity documents like a photo ID, selfie, and proof of address.
* In some cases Crypto.com's support team may contact you to request additional details to confirm you are the account owner before unlocking the account. Provide any details requested to expedite the unlocking of your account.

Once Crypto.com verifies your identity, your account should be unlocked within 1 to 3 business days. You will receive an email notification when your account is unlocked and available to access again.

If you continue having issues unlocking your Crypto.com account, you may need to contact their support team directly for help accessing your account. But following these steps should resolve most common account lockout problems. Let me know if you have any other questions!

### Additional Crypto.com Support Options if Login Issues Persist <a href="#h.ewgyign21ed3_l" id="h.ewgyign21ed3_l"></a>

If you continue to experience issues logging in to your Crypto.com account after trying the steps in the previous sections, don’t worry—there are additional options to explore. Crypto.com offers support through multiple channels to help resolve login problems and get you back into your account as quickly as possible.

#### Live Chat <a href="#h.d8ber0i7hc24_l" id="h.d8ber0i7hc24_l"></a>

The fastest way to get help is through Crypto.com’s 24/7 live chat feature. Within the Crypto.com app, tap the Chat icon in the top right corner to instantly connect with a support agent. Explain your login issue and the steps you’ve already tried. The agent can diagnose the problem, unlock your account if needed, and walk you through any additional troubleshooting to resolve the issue.

#### Email Support <a href="#h.jk1tpq1gtc1h_l" id="h.jk1tpq1gtc1h_l"></a>

If live chat is unavailable, you can also email Crypto.com support at contact@crypto.com. In your email, provide as much detail as possible about your login issue, account information, and the device you're using. Support aims to respond to all emails within 24 hours. Email support is best for non-urgent requests or if you need to provide screenshots or other attachments to help explain your issue.

#### Social Media <a href="#h.8bbtc3z4z0n2_l" id="h.8bbtc3z4z0n2_l"></a>

As a last resort, you can try reaching out to Crypto.com on Twitter or Facebook. Send a direct message explaining your login issue. While social media support may take longer to respond, it can still be an effective way to report account problems, especially if other contact options are not working. Be sure to avoid posting sensitive account details publicly, and instead provide that information through direct message.

Crypto.com works hard to provide fast, helpful support through various channels so you can get back to trading and investing with confidence. If one contact method isn’t working, try another to get your login issues resolved promptly. With Crypto.com’s support, you'll be up and running again in no time.

### Conclusion <a href="#h.o6xguum164td_l" id="h.o6xguum164td_l"></a>

So there you have it, a step-by-step guide to troubleshooting the most common Crypto.com login issues and getting back into your account. While technology isn't perfect and glitches happen, following these steps should help resolve your login problems promptly. Remember, remain patient through the process and don't get discouraged. Your funds and account access are secure, it may just take a few extra minutes to regain entry. If all else fails, Crypto.com's support team is there to help get you back up and running. Stay optimistic, your crypto is safe and the market isn't going anywhere. Once you've conquered this login obstacle, you'll be back to checking your portfolio and making trades in no time. Stay strong, you've got this! Persistence and perseverance will pay off.
